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Your Homeowner’s Guide to Finding and Fixing Plumbing Leaks

Plumbing leaks are every homeowner’s nightmare. They waste staggering amounts of water, increase your utility bills, and can cause devastating structural damage and mold growth if ignored.
At John G. Plumbing Inc., we know that quick action is key. We’ve structured this guide to help you manage the emergency, identify common issues, and know exactly when it’s time to call our professional plumbers. When in doubt, give us a call at (250) 797-0858.

What’s in this guide?

  • What to do when a pipe unexpectedly bursts in your home.
  • How to fix a leaky faucet.
  • How to identify your faucet type.
  • Toilet won’t stop running? Common causes and quick fixes.

Pipe burst? Shut off the water first.

When you hear the terrifying sound of rushing water, panic is natural, but immediate action is critical. Stopping the flow of water is the single most important thing you can do to save your home.

What is the first step when a pipe is leaking?

Your absolute first priority is to turn off the water supply.

two types of water shutoffs, ball valve and gate valve
Water shut-offs are usually either a ball valve or a gate valve style

How to find your main water shut-off valve

  • Interior Location: In most homes, the main shut-off valve is located near the perimeter of the house where the main water line enters. Check your utility room, basement, or crawl space, often near the water heater. Do you have a hose outside? Look in the basement near where it is set up, the shut-off valve might be close by.
  • Exterior Location: If you can’t find a valve inside, look for the curb stop (the municipal shut-off) in a concrete or plastic box near your property line. You may need a specific tool (or a service call from a plumber) to turn this off.

What to do if a pipe bursts (Emergency steps)

  1. Turn Off the Water:
    Use the main valve immediately.
  2. Turn Off the Power:
    If the leak is near electrical wiring, switches, or appliances, turn off the electricity to that area at your main breaker panel. Safety is paramount.
  3. Minimize Damage:
    Open the nearest faucet to drain remaining water from the affected line. Start documenting the damage with photos or videos.

What is the danger of waiting to repair a leaking pipe? Even a small, slow leak can lead to wood rot, compromised structural integrity, black mold growth, and astronomical, unnecessary water bills. Do not delay professional contact.

Don’t want to take any chances? Call John G.

If you have a burst pipe or flooding, call John G. Plumbing Inc. immediately. We provide swift, reliable service to prevent major damage across Nanaimo, Parksville, and the surrounding areas.

a sink filled with water
A leaky faucet can lead to a build-up of water and a consistent “tap tap tap” noise that doesn’t stop.

How to Fix a Leaky Faucet (Step-by-Step Guide)

A persistent drip can be more than just annoying; it can waste hundreds of gallons of water per year. The repair often comes down to the type of faucet you have.

How to identify my faucet type

Wondering what kind of faucet you have? Faucets are categorized by their inner mechanism, which dictates the repair part you need. So, how it is built will determine how it will get fixed.

faucet types
Faucet types starting from the upper left, going clockwise: compression, cartridge, ceramic disc, and ball.

Faucet Type Identification Guide

Faucet Type

How to Identify It Easily

The Problem Part (What Needs Fixing)

Compression (Older Style) Two Separate Handles (one for hot, one for cold). You must tighten the handle to stop the water, like turning off a garden hose. Washers (Small rubber rings inside the handles wear out).
Cartridge (Common Modern) Single Handle that moves up/down* for water volume and left/right for temperature. Water stops when you move the handle to the OFF position. Cartridge (A cylinder with movable ports that controls water flow).
Ball (Distinct Design) Single Handle with a round, ball-shaped cap over the joint. It moves and rotates around the spout. (Usually a difficult, older single-handle design). Ball Joint Assembly (Multiple small seals and springs inside the mechanism).
Ceramic Disc (Newer High-End) Single wide, flat handle that moves over a wide arc. They are very reliable and typically have a wide, circular base on the spout. Ceramic Disks (Two polished ceramic plates that control water flow).

Troubleshooting a leaky faucet handle or spout

First, turn off the water supply under the sink. Disassemble the handle and spout to access the core mechanism. For compression faucets, you likely need a new washer. For cartridge or disk faucets, you will need a matching replacement cartridge.

When is it better to replace the whole faucet instead of repairing it?

If your faucet is old, showing heavy corrosion, or if replacement parts are unavailable or difficult to source, a full replacement is more cost-effective. Sometimes, you just want to update the look!

Schedule a Faucet Installation Estimate with your local plumber in Qualicum Beach or Parksville. Our team can quickly diagnose if a repair is feasible or if you need an upgraded, high-efficiency fixture installed. Call John G. Plumbing Inc at (250) 797-0858. We answer the phone and give an estimate right away for the price and the soonest availability.

a bathroom in a cabin
Toilets can act up at any time, any day. Be prepared.

How to Silence a Running Toilet and Stop Hidden Leaks

A running toilet is the most common and expensive hidden leak in a home. The sound of water constantly refilling the tank is a signal that money is literally going down the drain. And hey, if you have kids, they’ve likely flushed a toy once or twice. So, let’s help you solve this mystery of the day.

How to check and adjust the flapper or fill valve

The two main culprits in a running toilet are the flapper (the rubber plug) and the fill valve (the mechanism that refills the tank).

1. Check the Flapper (The Rubber Plug)

The flapper’s job is to create a perfect seal to hold water in the tank until you flush. Take the lid off the back of the toilet. The water inside the tank may look perfectly clean, but it can sometimes look discolored or have build-up depending on your home’s water quality. It’s ok to touch!

Once inside, you’ll see a structure connected to a chain, which then connects to a little seal on the bottom.

  • Look for Slack: Check the small chain connecting the flush handle to the flapper. It needs a little bit of slack. If the chain is too short and tight, it keeps the flapper slightly pulled up, meaning water constantly leaks into the bowl.
  • Inspect the Seal: Gently lift the tank lid and check the rubber flapper itself. If it looks slimy, warped, or if the rubber is brittle or cracked, it won’t seal properly. This is the most common fix and requires a simple flapper replacement.

2. Check the Fill Valve (The Water Level)

The fill valve (or ballcock) is the main control mechanism inside the toilet tank that manages the water supply. Its primary job is twofold: first, it opens to refill the tank immediately after a flush using water from your home’s supply line. Second, and most critically, it uses an attached float (a cup or arm) to monitor the rising water level and automatically shut off the flow when the water reaches the optimal fill line, which prevents the toilet from continuously running and wasting water.

Fill valve troubleshooting:

  • Check the Water Height: The water level should be about one inch below the top of the overflow tube (the thin pipe in the center).
  • Adjust the Float: If the water is too high, it constantly spills down the overflow tube, making the toilet “run.” Locate the float (a cup or arm) and adjust its setting so the fill valve shuts off the water before it reaches that overflow line.

Why does my toilet keep running after replacing the parts?

If you’ve replaced the flapper and fill valve and the toilet still runs, the issue may be more complex. This could indicate a warped or damaged flush valve seat or an issue with the siphon jet. At this point, it’s time for a professional plumber inspection.

How much money can a running toilet cost per month?

A continuously running toilet can waste over 200 gallons of water per day, potentially adding hundreds of dollars to your annual water bill!

Need a New Flapper or Fill Valve Installed? Don’t know, don’t care, just want it fixed?

Don’t let a small issue become a big bill. John G. Plumbing Inc. offers fast, reliable service for all toilet repairs. Get your toilet fixed right away, Call John G. Plumbing Inc at (250) 797-0858.

The Repiping Process: A Step-by-Step Guide

If your home was built between the 1970s and 1990s, there’s a chance it has Poly-B (polybutylene) piping. Many home insurance providers in Canada no longer cover homes with Poly-B pipes, and some companies may even require proof of pipe replacement before offering a policy.

At John G Plumbing, we specialize in Poly-B pipe replacement to help homeowners protect their property, secure home insurance, and prevent costly water damage. Here’s what you can expect from our five-step repiping process:

Step 1: Mapping Out the Most Cost-Effective Method

Before starting, we assess your home’s plumbing system and discuss the best repiping options. Cost to replace Poly-B piping in BC varies based on home size, pipe material (PEX or copper), and labor. We prioritize a cost-effective approach while ensuring your new plumbing system meets Canadian insurance requirements.

Step 2: Preparing by Cutting Drywall Pieces

We carefully cut drywall in necessary areas to access the old Poly-B pipes, minimizing damage for easy repairs. This step ensures an efficient repiping process without unnecessary demolition.

What insurance companies cover Poly-B pipe replacement?
Some insurance providers in Canada will cover part of the repiping cost. Contact your home insurance provider to discuss potential coverage options.

Step 3: Dry-Fitting the New Pipe System

Before making any permanent changes, we dry-fit the new PEX or copper pipes to ensure proper alignment and efficiency. This step is crucial to avoiding future plumbing problems.
Poly-B plumbing problems

  • Poly-B pipes deteriorate over time, leading to leaks.
  • Insurance companies may refuse coverage for homes with Poly-B piping.
  • Poly-B lawsuits in Canada have highlighted the risks of this outdated material.

Step 4: Turning Off Water & Connecting to Fixtures

Once we’re ready, we turn off the water, remove the old Poly-B pipes, and install the new plumbing system. Our team ensures all connections are secure before testing for leaks. Replacing Poly-B pipes is the best way to lower your home insurance costs and protect your property from expensive water damage

Can you get homeowners insurance with Poly-B piping?
Many insurance companies in Canada will either:

  • Deny coverage outright.
  • Charge higher premiums for homes with Poly-B pipes.
  • Require a full Poly-B replacement before renewing or issuing a policy.

Step 5: Walkthrough to Ensure Customer Satisfaction

Before completing the project, we do a final walkthrough with you to ensure everything meets your expectations. We also provide documentation of the repiping work, which may help you negotiate better home insurance rates.

Why Repiping Matters

Repiping your home prevents costly leaks, improves water quality, and increases plumbing efficiency. If you’re dealing with low water pressure, discolored water, or frequent pipe leaks, it might be time to consider repiping.
Contact Us for a free estimate

Revamp Your Space and Save: Plumbing Renovation Tips for Budget-Friendly Upgrades

Are you considering a change in perspective and wanting to revamp your home’s plumbing in the Nanaimo and Oceanside areas, including Coombs and Nanoose Bay? Our team of licensed gas fitters and plumbing experts at John G. Plumbing are here to guide you through your plumbing renovations.

Here are 6 tips on ways to save money on plumbing renovations throughout the renovation process .

Picture of a bathroom

1. Plan your Plumbing Renovation Ahead of Time

Our experts can help you create a comprehensive renovation plan tailored to your specific
needs and make sure everyone agrees on the plan before starting any work. Planned
renovations are often more affordable and achieve better results.

2. Design and Layout

A great design isn’t just about aesthetics—it’s about efficiency. Keeping your existing plumbing layout can save you significant money, but if changes are necessary, our professionals ensure the transitions are seamless and cost-effective. We help you create a layout that works for you while maximizing functionality and style.
Picture of a kitchen

3. Costly? Know if you are covered

If the upfront costs of plumbing renovations seem daunting, John G. Plumbing offers financing options to help make your upgrade more affordable. With low payments tailored to your needs, in our partnership with Financeit, you can have peace of mind while not breaking the bank. Interested? Ask about our financing solutions and your upcoming plumbing job. (250) 797-0858

4. Hire a Professional

Do-it-yourself (DIY) may sound like you can save and keep some extra cash in your pocket, however, with complex projects, it is best to hire a licensed and experienced plumber like John G. Plumbing.

You can prepare the space for the experts to step in by removing drywalls and ensuring proper lighting in the room. A professional plumber can help properly do plumbing installations and make sure to avoid any repairs that could cost you in the long run. Plus, you’ll know everything is up to code and safe for your family.

5. Plumbing Installations– Prioritize Energy Efficiency

Incorporating energy-efficient solutions into your plumbing renovation is key. By upgrading to energy-efficient appliances and fixtures, you can significantly cut down on water and energy consumption, lowering your bills in the long run.

A tankless water heater, such as models from Rinnai or Navien, is an energy-efficient and space-saving solution for many households. Since it heats water only when needed, you’ll never run out of hot water, and you’ll avoid the energy waste of traditional tank heaters.

6. Choose the Right Features and Fixtures

Selecting durable, high-quality fixtures is a smart investment. At John G. Plumbing, we help you choose materials and designs that combine function and style. From elegant faucets to energy-saving fixtures, our team ensures your renovation is built to last while enhancing your home’s aesthetic appeal.

Picture of a kitchen

Exceptional Plumbing Renovations You Can Trust

When it comes to your plumbing renovation, you deserve nothing but the best. Our team is dedicated to providing exceptional service throughout Nanaimo, Coombs, Parksville, and beyond. You can trust that your plumbing system is in the hands of professionals who prioritize quality, efficiency, and reliability.

Contact John G. Plumbing today, and get started on your plumbing renovation without delay!

 

Upgrade Your Home with Confidence: 7 Plumbing Renovation Tips You Need

Are you contemplating a much-needed overhaul of your home’s plumbing in the Nanaimo area, including Coombs and Nanoose Bay? Look no further, as our team of licensed gas fitters and plumbing experts at John G. Plumbing is here to guide you through your plumbing renovation. In this blog post, we’ll share seven plumbing renovation tips to ensure a successful home plumbing renovation project while highlighting the exceptional customer service and expertise that sets us apart.
Plumber working on dryer

Plan Your Plumbing Renovation with Care

Start your renovation journey by assessing your current plumbing system and identifying areas that require attention. It doesn’t matter if you’re upgrading fixtures, fixing leaks, or undertaking major services like installing a new water heater, installing perimeter drain tiles, or overhauling your old pipes, we’ve got you covered. Our experts can help you create a comprehensive renovation plan tailored to your specific needs.

Budget Wisely with Free Estimates

Setting a budget is crucial to keeping your renovation project on track. Our team offers free estimates, ensuring complete transparency throughout your project. Knowing your budget allows for informed decision-making every step of the way.

As with any project, sometimes unexpected costs can arise from issues both the plumber and homeowner were not expecting. If our team discovers something outside of the initial quote, we will immediately discuss our findings with you and offer potential solutions you can direct our work towards. While this is rare, having a little bit of extra money in your budget will help accommodate some unpredictable costs.

Prioritize Energy Efficiency

Incorporating energy-efficient solutions into your plumbing renovation is key. Consider upgrading to energy-efficient appliances and fixtures to conserve water and energy. This eco-friendly approach benefits the environment and your long-term utility bills, so this isn’t just a renovation plumbing tip but a long-term beneficial change.

Furthermore, a tankless water heater is an energy-efficient and space-saving solution for many households. As it heats water on demand, you won’t have to wait for a tank to fill or heat before enjoying large amounts of hot water.

Opt for Quality Fixtures and Materials

Investing in high-quality fixtures and materials ensures the longevity of your plumbing system. Quality products are more durable, reducing the need for frequent repairs or replacements. Our experts will assist you in selecting top-notch options within your budget for your plumbing renovation.

In the past, poly-b piping was briefly used until it was discovered how terrible of a product it is for plumbing. Replacing your old poly-b pipes with secure, up-to-code materials will help ensure your renovation stays functional for years.

Regular Maintenance Is a Must

Even after your plumbing renovation is complete, regular maintenance remains essential. It extends the lifespan of your plumbing system and prevents costly issues. Trust our team for dependable maintenance services and tips to keep your pipes clear for years. Tip: Liquid drain cleaners can do more harm than good!

Not Just a Plumbing Renovation Tip: Safety First

Safety should always be a top priority during a plumbing renovation. Partnering with licensed professionals ensures your project adheres to safety regulations. We take pride in maintaining the highest safety standards throughout every project. We’re licensed, insured, and bonded.

Licenced-plumber-and-Navien-Specialist-11

Exceptional Service You Can Trust

When it comes to your plumbing renovation, you deserve nothing but the best. Our team is dedicated to providing exceptional service throughout Nanaimo, Coombs, Parksville, and beyond. With our expertise, your dream plumbing renovation is closer than ever.

When you hire the professionals at John G. Plumbing, you will feel good knowing your plumbing is in good hands.

Contact us today to start your journey toward a more efficient and reliable plumbing system. Your free estimate is just a message away!